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Do you work in a wysiwyg hotel?

Perhaps you may feel confused when wondering about this type of hotel or think that it is a new concept in the hospitality industry; however, to calm you down, I'm using a graphic arts industry term that means what you see is what you get.

I use this acronym because on a trip I made recently I came across a situation not to forget; when I booked the hotel it looked very nice and even made you think that there was little that was being paid for what was offered. However, when I arrived, I found that not only had I not bought what I had been promised, but that the fee was not at all economical in relation to what I was receiving.

The disappointment began when I arrived at one of the rooms when I found that the conditions of order and cleanliness were far from what was observed on the net. In order not to indispose you, dear readers, nor will I stop to say what I saw.

But that's not all. I had bought high-speed internet access, but there was no such thing. Not only was it not high-speed, but it didn't work permanently, and when it did it was only in one of the towers. There were not a few guests who were complaining at the counter about this situation, but what outraged them most was the unwillingness of the hotel management to solve the problem in a definitive way.

But it wasn't all bad. Some hotel employees saw my frustration and set up a room (I think it was the business center) to connect me all day and send the notes for this post. Fortunately no other guest needed to connect or unfortunately did not give him such a benefit. In any case I must thank those guys who solved the problem, changed me from the dirty room to a cleaner one and did everything possible so that every morning I found a good breakfast with the delicious touch of Argentine dulce de leche.

- Publicidad -

I wanted to take advantage of this editorial to start a reflection on the consequences that the breach of the promise made to the client has on the image of a hotel. Just ask yourselves if you as guests would recommend a hotel where you experienced situations similar to mine.

Until next time.

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