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Comfort of the guest: priority

I was recently staying at a property of one of the major chains located in the Miami area. When I went to check in I found myself fortunate that thanks to the frequent guest program of that chain I was transferred to the presidential suite, which was a two-story space more than amazing: it had a grand piano, a beautiful view over the city, three bathrooms, sauna and jacuzzi.
However, at the time of sleep I found a terrible inconvenience: pillows. It seems that the hotel only had two guys and these were one tall and one very short, both very hard. I felt like I was sleeping on a stone, in the middle of the desert.

At that time I remembered that in some hotels they offer a pillow menu, which practically guarantees the comfort of the guest at one of the crucial moments of the day. These types of benefits or benefits can really mark the identity of a property and obtain high recall in the top of mind of the client.

For the sample a button. A hotel in Colombia offers a rest kit, to which are added the anti-noise glass and the rhomboid designs of the duvets, which serves to make the body supposedly fit better to the bed at the time of sleep. I have enjoyed two of the three amenities mentioned and I have really been left wanting more. So it's worth thinking about.

Already at the end of this editorial I remembered something. I recently read that happiness is possible to buy. It seems that happiness is associated with experiences, rather than material items. In other words, happiness if you buy with money, but it depends on how you invest it. Could it not be that we can turn the theory around thinking that we can build customer loyalty by offering unforgettable rest experiences?

A hospitable greeting.

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