Spas: a business with a life of its own
In their eagerness to generate more income and not be left behind, some hotels bet on the development of spas. But the high costs of investment and specialization that this item demand requires assuming the item as a separate issue of hotel operation and development. Carlos Alonso, head of the consulting firm Carlos Alonso & Associates, and Miguel Trape, general manager of Fornavon, a hotel consulting company in the tourism sector, comment on the mistakes that should not be made when planning and developing a spa.The podcast runs 4:30 minutes (< 4 Mb) y fue grabado el October 25, 2007.
{audio}podcasts/podcast-ghr-oct25-07.mp3{/audio}
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