International. ISS participates one more year in the European Facility Management Conference 2017 (EFMC), where through its client Nordea, the largest financial services group in Northern Europe, it presented as a success story its innovative model Touchpoints@ISS.
When you arrive at a meeting, are you welcomed at reception? When you eat at the company's restaurant, are you served correctly? Is the office clean? Is your workplace sufficiently lit? Do you have an issue and is it easily fixed? Making sure that all these services are performed correctly and that the customer is satisfied is the task of ISS.
Aware of this, ISS has developed Touchpoints@ISS, its own model driven by the Company that arises from the need to create positive workplace impacts and experiences for employees, customers and end users. This innovative system improves customer satisfaction.
"This is an innovative project that identifies the key points of contact through which to redesign our service delivery strategy and make it much more effective for both the customer and the employee," says Jordi Cochs, Managing Director of IFS at ISS Iberia.
Leave your comment