International. The tool seeks to help facility management teams more clearly understand predictive data and recommendations generated by artificial intelligence, facilitating decision-making and operational management.
In a context where buildings are increasingly connected and generate large volumes of operational data, Carrier announced the launch of "Tell Me More," a new feature powered by generative artificial intelligence within its Abound Insights Assistant application. The tool is designed to provide building operation and maintenance teams with clearer explanations about the alerts and recommendations generated by predictive analytics systems.
According to the company, the new capability adds plain language context to the system's prompts, allowing technicians and facility managers to understand what action is recommended, why it is important and what its impact could be on the building's operation.
"The next phase of building intelligence is about making advanced capabilities easier to use," said Niraj Desai, general manager of Carrier Abound. "With 'Tell Me More,' we bring the familiarity of generative AI to the daily operations of buildings, helping users better understand information and act faster."
The feature combines operational and maintenance knowledge gathered by the Abound Insights platform with generative AI trained from technical manuals and data resources. The result is a conversational experience aimed at supporting the work of technicians, facilitating the resolution of failures and improving the operational continuity of the teams.
In addition to providing more detailed explanations about alerts, the tool allows for documenting observations and collaborating within the application, which contributes to progressively improving the system's recommendations.
For the facility management sector, this type of solution also seeks to respond to current challenges such as the shortage of specialized technicians, by simplifying complex technical information into more easily interpretable orientations.
According to the company, the Abound platform is currently connected to more than 150,000 pieces of equipment in different building environments, which allows the collection of operational data that feeds the analysis models and recommendations generated by the platform.
