MTech, developer of guest service management solutions, appointed Sam Acheampong as the new Sales Manager for Europe, in order to expand the reach of its HotSOS, PMWorks and REX systems in the European hotel community.Acheampong, who will be based in London, has vast experience in the hospitality industry, has worked at millennium hotels in London, the Coppid Beech Hotel in Bracknell, Berkshire, Hilton Metropole and the Royal Lancaster hotels in London and Gleneagles Hotel in Ayrshire, Scotland. He recently completed a bachelor's degree in business administration and international tourism.
"Hoteliers around the world due to low occupancy are looking to increase labor productivity by being more efficient and doing more with less. MTech solutions are ideal for assisting hoteliers to provide great service with few resources," said Sam. "I joined the team to ensure that current and future customers will be well connected to our head office and have a full understanding of ways MTech can help improve service and the line with other operations."
He also commented that MTech solutions, especially HotSOS, will allow hotels across Europe to better manage the process of communicating customer follow-up, proactively and reactively with rapid response and episodic analysis to identify and ultimately eliminate recurring issues. This reduces costs, extends asset life and increases productivity across the facility, enabling properties to have a competitive advantage over their competition."
