Colombia. Schindler Ahead is a digital vertical transport platform that connects all parties and people related to equipment in real time, facilitating the obtaining of necessary, agile and timely information.
Schindler Colombia, the world's leading supplier of elevators for cargo and passengers, presents its new digital solution for elevator and stair maintenance, Schindler Ahead, innovative technology that improves the experience of customers and users, connecting elevators to the Internet
With Schindler Ahead customers, teams and users are connected to the Schindler Contact Center and technicians through its closed-loop digital platform, allowing data to be obtained from connected devices in real time and advanced analysis of results, generating more concrete information, improving the availability time of the equipment and predictively solving possible failures before they occur.
Schindler Ahead, customer interaction on another level
Through the Internet of Things (IoT), Schindler Ahead shares data in real time which allows to predictively identify possible occurrences in the operation of elevators and escalators. With this information, the company and field technicians can present customized and highly reliable reports on the operation of each equipment, and thus avoid service interruption.
"Schindler Ahead, through the Cube collects data such as the movement of the door and the temperature of the parts. This information is sent to the Cloud Platform, a Big Data and Artificial Intelligence analysis mechanism that allows the analysis and correlation of the data to perform, for example, predictive maintenance" explains Marcela Arruba, Schindler Ahead Manager.
Additional services with height
Among the many benefits offered by Schindler Ahead is the ActionBoard, a dashboard developed for building managers, residents, and the community at large. With it, customers check in real time, directly from the computer or through applications on the cell phone, the activities in progress, the performance indicators and statistics of use of the equipment, enjoying much more agility, visibility and comfort in obtaining information.
On the other hand, with the Remote Monitoring platform, customers and technicians will have real-time remote control of the equipment (24/7), allowing them to observe the status, performance and anomalies of elevators and escalators, it will also increase the availability of the equipment connected to this service and transform traditional maintenance to Predictive.
But Schindler Ahead goes further with the EVision, a digital display inside the elevator cabin that provides information and entertainment during the trip, for example, the direction of the elevator, floor to which it is headed, stop floors, relevant information of the building which allows to be updated in real time from a mobile device or PC
Additional services also include Ahead LogBook, a digital team document storage platform, which includes certificates, blueprints, and manuals that can be shared with users, residents, and the building community.
Finally there is Digital Alarm, which, with the press of the alarm button, combines voice and data from the elevator, with the support of people trained to request and coordinate immediate technical support with the Call Center, as well as providing the necessary professional assistance to the trapped person in the shortest possible time.
"This suite of solutions we offer brings together state-of-the-art tools that will elevate our maintenance services and make our customers their lives and jobs easier. We invite you to live the experience of Schindler Ahead in our Stand at Expo Camacol 2018 in Medellín, where we will make the official launch and, soon, you will also be able to try it in our Technical Training Center located in Bogotá. By 2020 the company aims to develop more than 50 services and remain the world leader in technology for vertical transport," concludes Arrubla.
