Colombia. Technology has become a fundamental part of our lives. Today it is almost impossible to conceive of people's daily lives without, for example, connecting to the Internet or accessing their social networks. However, there are areas such as hospitality where technology and its scope have not fully taken the importance they deserve, which not only affects the guest experience, but also unnecessary costs and additional problems that could be prevented with an adequate network infrastructure.
The successful management of hotels does not depend only on the architectural aspect or a pleasant atmosphere, but on an excellent and complete service to customers, an aspect where technology is a fundamental pillar. Guests must feel that all their needs are met, which means reliable wireless communications, decreased intermittency in data transmission and strong networks that allow them to connect anywhere in the hotel, whenever they want.
In this regard, Mario Linares, Account Manager – Colombia at CommScope, said: "The hotel industry represents a great challenge for technology. Most hotels care more about spaces or comfort to improve the customer experience, paying little attention to the impact that technology has. But in this more digital age, users demand efficient internet connection, either in their rooms or in common areas, in addition to a cellular network that does not fail; when this starts to malfunction customer service looks poor or deficient. All this could be avoided if from the planning, IT managers pay due attention to their network infrastructure."
