International. The global outsourcing industry experienced one of its best years in 2014, culminating in double-digit growth in the fourth quarter driven by a growing buyer market in the Americas region and an increase in contract restructurings, according to information published by Information Services Group (ISG), an expert in market intelligence.
Data published in the ISG Outsourcing Index, which measures outsourcing contracts with a commercial value of US$5 million or more made in the world, revealed that for the last quarter of the year the Annual Cost Value (VAC) of this type of business increased by 27 percent over the previous year, to represent US$5.8 billion.
Similarly, the total number of contracts grew by 6 percent. Final figures for all of 2014 indicate that the VAC for the outsourcing industry reached $23.1 billion, for an increase of 16 percent.
The contracting of IT services under this modality was one of the segments that grew the most in the last year, with an increase of 13% in the last quarter and 19% for all of 2014. In this area, however, the main objective of the contract has gone from focusing on the installation of infrastructure to aim more at maintenance and design services.
