International. The President of Telefónica, José María Álvarez-Pallete, and the Vice President and CEO of Meliá Hotels International, Gabriel Escarrer, have signed a collaboration agreement that includes the award to Telefónica of the Meliá Group's infrastructure operation services worldwide.
In this way, Telefónica becomes a key partner in the current digital transformation process that Meliá Hotels International is carrying out, and whose objective ranges from achieving greater flexibility in the management of applications, to increasing the coverage of its service at a global level.
The agreement reached will promote the technological renewal of information systems (data center, servers, tools, etc.), as well as the evolution of the hotel group's communications services. The deployment of the high availability fiber optic network is presented as a fundamental piece in the cloud infrastructure solution, allowing centralized management.
The agreement includes the provision of a complete suite of plug & play services that, delivered from the cloud through Telefónica's ultra broadband, will enable a more agile and efficient execution of the growth plan and opening of new hotels committed to MHI's strategic plan.
With an integrated end-to-end management and supported by virtualization platforms, as well as Help Desk tools, the telecommunications company will support all Meliá employees (more than 42,000 professionals worldwide), including coverage of incidents 7/24/365 and guaranteeing both excellence in service and the reduction of resolution times. In addition, the model that Telefónica will implement allows a standardization and simplification of services at a global level, and a cultural and schedule approach to the different regions of the world in which the Meliá Group has a presence.
Telefónica's global service proposal will result as an enabler in the digital transformation of Meliá Hotels, thus contributing to its objective of increasing customer satisfaction and closeness, offering them the highest quality experiences in their hotels.
